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Frequently Asked Questions
What is your shipping Policy?
Products are printed on demand will be shipped according to how quick they can be created. Paper prints are usually shipped within 2-3 days. Canvas takes 5 - 7 working days as there are several drying times that are part of the process as I varnish each canvas. Metal will be drop shipped. The di-bond takes about 10-14 days for production. The glossy metal is usually shipped within 2-3 days.
What is your Policy on Returns/Exchanges/Refunds?
We do not accept returns as all my prints are printed on demand so all sales are FINAL.
We do our utmost to ensure that your prints are package carefully and arrive safely at their destination. Do please contact us if you have any issues and we will try to resolve them. If your prints arrive damaged, please keep all packaging and contact kmart[email protected] with your order number for further instruction
Will what I see on my monitor be exactly like the print I will receive?
Every monitor is calibrated different and what you see on the monitor may not match the actual print. My monitor is calibrated to match what the images were when captured in nature and I have calibrated it to match my printer including those that are outsourced. That means the color hue, contrast, brightness may not match exactly what you are seeing on your particular screen.
How can I keep up with your new work?
Sign up for my newsletter where you will receive information about new releases, discount sales, special events and announcements. Also follow me on Facebook and Instagram! You can use the icons at the bottom of this page to head directly to my profiles.
Are you an experienced art retailer?
Yes! I have been selling my art for 15 years and now I am a Trusted Art Seller with the Art Storefronts Organization.
What happens if something goes wrong?
I'll fix it. You can read my return policy above, and I am always available to discuss your order and any problems that may come up. I am also a member of the Art Storefronts Organization and you can go to their homepage to submit a complaint at any time.
